Refund policy
We are happy to refund any items within 30 days of receipt. if 30 days have gone by since your purchase, unfortunately we cannot offer you a refund. To return an item, please email customerservices@silkroaddaughters.com quoting your order number and reason for return.
To be eligible for a return, your item must be unworn with the original tags attached, in the original packaging and all swimwear must be returned with the hygiene sticker attached. if our customer care team feel any of these points are not met, it is at their discretion on whether the item is suitable for return. Should a refund be refused your item will be returned to you.
There is a £2.50 return fee per return parcel when returning online orders to our warehouse. This will be deducted from your refund.
All items items purchased with a temporary discount code or sale will still be eligible for a refund/or credit store if following our returns policy which can be found above.
Gift cards are also not eligible for refunds.
RECEIVED THE WRONG ITEM?
Should you receive an incorrect item in your order, please contact our customer care team directly at customerservices@silkroaddaughters.com and we’ll do our best to sort it out and get the right item to you as quickly as possible.
REFUNDS
Please allow us 15 working days from receiving your items to process your return and confirm your refund amount. We will send you an email when this has been done, but please be advised it may take a further 3-5 days for the funds to clear in your bank account.
All items items purchased with a temporary discount code or sale will still be eligible for a refund/or credit store if following our returns policy which can be found above.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please first check your bank account and contact your credit card company or bank. there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@silkroaddaughters.com.
CONCESSIONS AND THIRD PARTY RETAILERS
Items purchased from concessions or from third-party retailers must be returned to the store they were purchased from. We can only process returns on orders purchased directly from silkroaddaughters.com.